COVID-19 Update

Wednesday, January 13, 2021

Lockdown

Pembroke Public Library is currently in lockdown as per Ontario Government mandate. During this lockdown, patrons will not be permitted entry into the library. Alternatively, library staff will provide remote assistance, curbside pickup and home delivery.

Staff Assistance

Staff are available  to answer questions by phone, email and Facebook, Monday, Tuesday, Wednesday & Friday 10:00 am to 5:00 pm. Thursdays staff will be available from 1:00 pm to 8:00 pm.

Curbside Pickup & Home Delivery

Curbside pickup services will be available, Monday , Tuesday, Wednesday & Friday 10:00 am to 5:00 pm. Thursdays curbside service will be available from 1:00 pm to 8:00 pm. If you wish to place an order for Curbside Pickup or would like to learn more about Home Delivery, email a library staff member at fineprint@pembrokelibrary.ca or call (613)-732-8844 ext. 1.

Item Returns

Our outdoor drop boxes will remain open 24/7 to accept your returns. Returned items will be quarantined for a minimum of 72 hours in accordance with Pembroke Public Library’s COVID-19 protocols.

Computers & Printing

Our public access computers will not be available during this closure period. However, if you require print, copy, fax or scan services, email your request to fineprint@pembrokelibrary.ca and a staff member will prepare your document for you to pickup.

Online Registration

If you do not have a Pembroke Public Library account you can apply for a Temporary Membership (online registration) to gain access to our digital resources. Please note, online temporary memberships are not authorized to borrow from the Library’s in-house collection.

Online Resources

As always, our Digital Libraries are open 24/7 for you to read, listen, watch, learn, and research from home. Be sure to check out the new digital resources available for Pembroke Public Library cardholders in 2021.

Loans & Late Fees

All loans will be extended until the Library officially re-opens. Patrons will not incur any late fees during the library closure and outstanding fines will not accumulate during this closure period. Any items overdue prior to the closure will be considered overdue and fines will apply. When the library re-opens, the procedure for overdue items and fines will resume; patrons will receive a phone call or email when this procedure resumes. See Overdues/Fines FAQ on our website for detailed information regarding our overdues/fine procedure.

We thank you for your patience and understanding.

Pembroke Public Library Board, CEO & Staff