Pembroke Public Library is part of a resource-sharing network. Patrons may now initiate their own interlibrary material search. Please note that material published in the last 12 months is not available for borrowing through the interlibrary loan system.
For information about the self initiated search please see below.
Interlibrary Loan at Pembroke Public Library
If our library does not have what you are looking for ask us about getting it supplied from another library…
What is Interlibrary Loan?
Any borrowed book or item that comes from another library outside of the Pembroke Public Library system is considered an interlibrary loan. Patrons must check the Pembroke Public Library’s catalogue first to determine if the item is available from our collection prior to making an interlibrary loan request to borrow from other libraries.
Requesting an Interlibrary Loan
Once you’re sure that our library does not have the item you’re looking for, you can request an interlibrary loan.
How do I request an Interlibrary Loan?
You can place a request through library staff at the main circulation desk OR you can sign up for Self Serve Interlibrary Loan to place your request yourself from the library, work, school, home … anywhere, anytime at your convenience.
How can I sign up?
Library users must first possess a valid library card. To register, visit us in person, or provide your full name, address, home phone number and library card number in an email to our Interlibrary Loan office at interloan@pembrokelibrary.ca, or fill in the following form: Create Account
How long does it take to fulfill a request?
This varies depending on the availability of the requested item. Some requests are filled in as little as a few days. Harder to procure items could take up to six weeks or longer.
How can I monitor the progress of my requests?
You can view the status of your request by looking at “My Requests” to know when it has been processed, shipped and received. You can also observe if your interlibrary loan request has been cancelled because the item is located in the Pembroke library or the policies of the lending library prohibit loan. If there is any problem with your request library staff will alert you. Please do not resubmit your request.
How will I be notified that my material is available?
Patron notification will take place once the item has been received and processed at the library. Library staff will inform the patron by telephone/e-mail. Prompt pick-up ensures that you will have the maximum borrowing time. Please note that a $10 fine will be incurred for any items ordered and not picked up after we contact you.
How do I renew a borrowed item due date?
You can not renew a due date on line. You must phone or email library staff to request a renewal of the loan period.
Getting Started with Self Serve Interlibrary Loan
SPECIAL NOTICE: Due to the Canada Post strike, our interlibrary loan services have been suspended until further notice.
ILL Special Notice –Please note that as of November 12, 2024, all libraries across Ontario no longer use Info Ontario (Zportal) for interlibrary loan. Please contact the library if you have already been set up with a self-serve interlibrary loan account and did not receive the instructional email of November 11, 2024.
Phone: 613-732-8844 ext. 1
Email: interloan@pembrokelibrary.ca